Shipping policy

At Domiá Jewellery, we take pride in delivering your jewellery safely, quickly, and beautifully packaged. Please review our shipping terms below.

Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment is received.

  • Custom or made-to-order pieces may require additional time. Estimated production times will be stated on the product page.

Shipping Methods & Rates

We offer the following shipping options, which you can select at checkout. Rates will be calculated and displayed based on your location, the shipping method chosen, and the total order weight/value.

Typical delivery estimates are:

Shipping Method Estimated Delivery Time*
Standard Shipping 5–10 business days
Express Shipping 2–5 business days
International Shipping 7–21 business days

*Delivery times are estimates and may vary due to customs delays, weather, or courier issues.

Order Tracking

  • Once your order has shipped, you will receive an email confirmation.

  • Please allow 24–48 hours for tracking information to update.

International Orders

  • International customers are responsible for any customs duties, taxes, or import fees charged by their country.

  • We are not responsible for delays caused by customs clearance.

Shipping Insurance

  • If your order is lost or damaged during shipping, please contact us within 7 days of delivery.

Address Accuracy

  • Please ensure your shipping address is correct at checkout. We are not responsible for lost packages due to incorrect addresses.

Delivery Issues

If your package is marked as delivered but you have not received it:

  1. Check with neighbors or your local postal office.

  2. Contact the courier with your tracking number.

  3. If still unresolved, contact us.

Contact Us:
For any shipping inquiries, email customer-service@domiajewellery.com